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FAQ

We deliver anywhere in Edmonton and area, Canada and USA. Different delivery methods apply (see Delivery Methods in FAQ).

In-store pickup (during store hours) Lucky Supermarket North (13851 127 St NW) within 5 days of notification or delivery to address at the slot you book.

Courier companies listed during checkout whose terms, fees and schedules apply (see their website). Someone must be present to receive shipment at all time. We are not responsible for any damage/delay once the item is handed to the courier company. We use Styrofoam boxing and ice packings - no produce allowed, frozen food arrive partly frozen. PO Box delivery is not available at the moment. Deliveries outside Canada may be subject to custom duties and food restrictions.

Within Edmonton: in-store pickup (during store hours) Lucky Supermarket North (13851 127 St NW) within 5 days of notification or delivery to address at the slot you book listed during checkout. Canada and USA: courier companies time apply.

All fees are shown during checkout before payment.

Items which are priced by weight must be a minimum 2 lb and can be ordered in fractions (eg: 2.5lb of bananas). Enter amount on "quick view" or on the "product's page". On the delivery date, they will be closely weighted (more or less) depending on availability and charged accordingly.

You will receive a confirmation email. On the day of the delivery we collect your items. Some items may not be available and will not be substituted by default. You will be charged based on in-store price, online prices are available as a guide.

You can pay cash on delivery or using an online PayPal secured checkout using Visa or MasterCard. Debit and credit on delivery are not available at the moment.

We are working in partnership with Lucky Supermarket North (13851 127 St NW). So you will receive the same selection and freshness of groceries as the ones in-store.

We are working in partnership with Lucky Supermarket North (13851 127 St NW). So you will receive weekly specials. You may not see some specials online but they do apply and you will be discounted accordingly.

Someone 18+ in age needs to be present to sign a form acknowledging receipt. Deliveries within Edmonton are not rescheduled and not refunded so you need to pickup (during store hours) from Lucky Supermarket North (13851 127 St NW) within 5 days. Rescheduled deliveries to Canada and USA may result in damage to your items.

Please notify us as soon as possible.

Please notify us as soon as possible.

Yes. Please tick "substitute if not available" on "quick view" or on the "product's page". You can also leave a note along with the item. We do not substitute by default, you will have to explicitly tick the box.

Yes. Feel free to contact us.

We will refund it. Perishables can be returned at the door or to the store in an acceptable state. Non-perishables can also be refunded after the delivery, see Lucky Supermarket North Edmonton policies.